All billing solutions will be customized to fit the needs of the practice .

• Most importantly, Medastin needs to fully comprehend your procurement procedure. Once we have spent time with your staff we will understand your billing demands. This will provide a seamless transition between the practice staff, their patients and Medastin.
  
• Inform office staff on current policies and coding changes.
  
• Super bill customization and fee analysis.
  
  
  

Electronic and paper claims filing

• Claims are professionally filed within 48 business hours of receipt.
  
• Process claims to carriers who accept electronic submissions.
  
• Submission of paper claims with the correct documentation attached.
  
• When applicable, claims are filed with secondary and tertiary carriers with proper EOB attached.
  
  

Ensure maximum monetary return by following-up, resubmitting, appealing and payment posting

• Follow-up with insurance carriers if payment has not been received within 30 days. This assists Medastin in tracking your claims and identifying problems that will delay future payment.
  
• Resubmit claims at no extra cost, if there are any denials or the insurance company alleges that “The claim is not in their system.”
  
• Appeal the denied or reduced claims when documentation supports payment.
  
• When tracking claims, it is mandatory that we post payments to patient accounts.
  
  

Supply patient statements and answer patient billing inquiries

• Patients will be billed when insurance carriers allow charges over what they pay.
  
• Statements will be mailed once a month and past due notices will be sent if desired by the practice.
  
• Statements will direct patient inquiries to Medastin, but payments will be mailed to the practice.
  
• Medastin can file accounts with collection and credit agencies, but will not do this unless approved by the practice. We understand that the patient is your client and you are ours.
  
  

Meetings and monthly reports

• Once established, it is extremely important that Medastin and the practice continue to improve their billing relationship. Therefore, the designated account representative will follow-up with any questions or changes.
  
• Monthly reports will be customized for the needs of the practice.
  
• Medastin will analyze reports of your practice ensuring all data is understood.